If you visit our website, we will collect information about your visit, which may include IP address, traffic data, location data and the resources that you access. Our website uses a limited number of cookies as a result of tools provided by Google Analytics, HubSpot and our web hosting company JustHost (part of the The Endurance International Group, Inc). These monitor site traffic and allow the website to potentially host a live chat solution. For more information about the cookies we use on our website, please contact us using the details below.
Links to other websites
How do we use your personal information?
If you visit our website, we will use information about your visit to help us make our website experience as user-friendly for as many visitors as possible on the basis that we have a legitimate interest to do so.
If you fill in forms on our website or contact us by any other means, we use the information you provide to respond to your enquiry or contact you on the basis that we have a legitimate interest to do so.
If you instruct us to provide services, we will use the information you provide to carry out our contractual obligations to you and to fulfil any legal obligations arising from your instructions. We may also use it to notify you about changes in our organisation on the basis that this is compatible with our original use of your information.
We will use any third party personal data collected in the course of providing services to carry out our contractual obligations to our clients and to fulfil any legal obligations arising from such instructions.
If you ask to be added to our marketing database, we will use the information you provide to send you information about our organisation and services in accordance with your stated preferences. We will do so on the basis that you have consented to us processing your personal information in this way. You can stop receiving marketing information from us at any time as these communications provide easy ways to unsubscribe or update your preferences.
We may contact you on occasion with information about specific sector information if you are a client or contact of the company or a person working within our industry who we reasonably believe would be interested in receiving that particular communication. Any such communications are tailored and considered and are sent on the basis that we have a legitimate interest in doing so.
We expect and require that our clients comply with the provisions of the General Data Protection Regulation and have an appropriate lawful reason for the processing of any personal information that is supplied to us in the course of us providing services to them (including any third party personal data supplied).
Where do we store your personal information and how it is kept secure?
Some of the information you provide to us will be transmitted electronically, e.g. information provided via our website or by email. We would remind you that information transmitted via the internet is not completely secure and although we will do our best to protect any information transmitted in this way, we cannot guarantee its complete security.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, accessed or used in an unauthorised way, altered or disclosed. All information you provide to us is stored on our secure data storage devices located in the United Kingdom. No personally identifiable information (PII) is collected through our websites by Google Analytics and JustHost. Information you provide to us is not transferred to or stored at, a destination outside the European Economic Area, save as is necessary for us to fulfil your contract with us to deliver goods or items outside of the European Economic Area.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Who do we share your personal information with?
We may disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation (for example our auditors, our insurers, professional advisers and HMRC) or with your consent.
We may transfer limited amounts of your personal data outside the European Economic Area when such transfer of personal data is necessary for us to fulfil your contract with us to import goods or items from or deliver goods and items to, countries outside the European Economic Area.
We may transfer limited amounts of your personal data outside the European Economic Area when such transfer of personal data is necessary for us to fulfil your contract with us to deliver goods or items outside of the European Economic Area.
How long do we keep your personal information?
We will keep your personal information for the following periods of time, subject to our email data retention policy:
Circumstances in which personal information was provided
Information submitted via website form (that does not lead to an instruction).
How long do we keep it? 12 months
Contact by any other means (e.g. email or telephone) which does not lead to an instruction.
How long do we keep it? 12 months
To be added to our marketing database.
How long do we keep it? For the duration of your consent (to be deleted upon consent being withdrawn)
In the course of providing services.
How long do we keep it? Usually 7 years from the conclusion of the delivery unless we inform you otherwise
- Email: email@example.com
- Post: Devonshire House, 60 Goswell Road, London, EC1M 7AD, United Kingdom
- Phone: 01483 362 384